The FCA stated 'On average, between 2007 and 2020, approximately three quarters of all car finance had a DCA'

PCP or Hire Purchase

Leases or Rentals are not eligible for claims

If you had a vehicle on finance between 2007 and 2021, you might have a claim due to undisclosed commission. Upon receipt of a claim, the car lender will determine if you are affected by this type of commission claim

The Financial Conduct Authority (FCA) had temporarily paused the usual 8-week timeline for handling complaints about Discretionary Commission Arrangements (DCAs) in car finance until after September 25, 2024. They need to extend the temporary complaint handling rules for complaints in the motor finance industry due to delays in data collection, ongoing litigation, and to allow for the outcome of the Barclays judicial review, with next steps expected in May 2025

This extension means pausing complaint handling until 4 December 2025 and giving complainants until at least 29 July 2026 to refer their complaints to the Financial Ombudsman.You can still submit a claim; however, they will be held until a decision is made on how car lenders will address these claims. This pause ensures that customers affected receive fair outcomes from their car lenders. For you, this means your car lender can thoroughly investigate your claim to ensure any owed compensation is handled fairly. The FCA will provide updates as the situation develops, and your claim can be placed in the queue for review in the meantime

If you do not have any information for a claim, don't worry. We will gather all the necessary information on your behalf. Sometimes, we may request your loan documents from your car lender. This process usually takes around 30 days

The amount of compensation you may receive depends on several factors, such as the loan amount, interest rate, date of finance agreement, and duration. According to the Financial Conduct Authority (FCA), in their publication "Our work on motor finance - final findings - March 2019," a Discretionary Commission Arrangement (DCA) on a typical motor finance agreement of £10,000 could result in consumers being overcharged by £1,100 over a four-year term.* For more details, refer to: FCA Motor Finance Final Findings, section 2.15, page 9

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If your finance started before 28 January 2021 and you are still making payments, you may be eligible to make a claim. However, if your car finance started after 28 January 2021, it is unlikely that you have a claim for undisclosed commission. We can check this criteria for you

No. You have the right to make the complaint yourself and use the Financial Ombudsman Service if necessary which is FREE. You also have the right to seek further advice from other legal firms or consumer organisations if you wish. If the firm you wish to complain about has ceased trading or gone out of business then you can make a claim directly to the Financial Services Compensation Scheme yourself which is FREE. Using a professional representative, such as us, may be beneficial due to our expertise in handling these claims or simply because you prefer assistance managing the process

Your claim is 'No-win No-fee' therefore if your claim doesn't succeed, there won't be any charges. Fees are payable only upon a successful claim and will be determined based on the redress value awarded before any arrears deductions. If your claim is successful, the Success Fee is between 15% and 30% (+ VAT) depending on the amount of any compensation offered to you. If you have an outstanding balance with your lender they may use all, or part of, your compensation to pay this outstanding balance meaning that you may not receive any cash 'in hand'. In this event, the Success Fee will still be payable against the full compensation amount. A cancellation fee may be charged by a third party or panel solicitor if you cancel outside the 14-day cooling-off period. My Claim Group will pass you to a solicitor and they will act on your behalf. They will charge you the success fee

A No Win No Fee arrangement means you only pay if your claim is successful; otherwise, there is no cost. It serves as the contract between you and your solicitor under these terms and commonly referred to as a conditional fee agreement

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When the service is offered on a "No Win No Fee" basis, customers typically pay between 15% and 30% plus VAT (up to 36% including VAT) of any amount recovered by a panel solicitor. This percentage is subject to individual circumstances but will never exceed 36% (including VAT). A cancellation fee may be charged by a third party or panel solicitor if you cancel outside the 14-day cooling-off period. Please read your solicitors client pack and ask any questions directly to your solicitor